Refund Policy

At Nexys, we strive to provide high-quality digital products and services. Due to the instant and digital nature of our products, all sales are generally final. However, we understand that technical issues may arise, and we are committed to resolving legitimate problems with our customers.

All purchases are processed through SellAuth. By completing a purchase, you confirm that you have read and agreed to this Refund Policy in full before payment was made. We will not consider claims of unawareness of this policy as grounds for a refund.

Refunds approved for purchases made via PayPal Friends & Family or card payments will be issued as store credit, as these payment methods do not support direct monetary refunds back to the original payment source.

The 24-hour refund request window begins at the time of payment confirmation as recorded in our system. It is the buyer's responsibility to verify delivery and test their product promptly upon receipt.

Refunds will be considered and processed in the following situations:

• Product key does not activate or is invalid and we could not resolve your issue
• Software fails to install or function properly due to a defective product
• Digital product is corrupted or incomplete
• Platform-specific compatibility issues that cannot be resolved within 14 days

• Wrong product delivered (different from what was ordered)
• Duplicate charges for the same product
• Product not delivered within 7 days of payment confirmation
• Account access issues preventing product delivery (if a replacement was not available and warranty was still active)

• Payment processing errors resulting in overcharge (overcharge amount will be refunded)
• Product description significantly misrepresented the actual product

Nexys reserves the right to offer a replacement product of equal or greater value in lieu of a monetary refund where appropriate. Acceptance of a replacement product voids any further refund claim for that order.

Approval of a refund in one instance does not set a precedent or obligate Nexys to approve similar refund requests in the future. Each request is evaluated individually at our sole discretion.

The following situations are not eligible for refunds:

• Change of mind or buyer's remorse
• Product key has been activated and used
• Compatibility issues with user's system (if requirements were clearly stated)
• Products that have been used, shared, or resold
• Purchases made more than 24 hours after payment confirmation
• Account violations or bans resulting from Terms of Service breaches
• Regional restrictions or licensing limitations
• User error in product selection or ordering
• Financial difficulties or inability to pay
• Warranty of the product has expired or been voided
• Failure to contact us via Discord within 3 days if delivery was manual
• Failure to maintain security of delivery credentials
• Third-party platform actions such as account bans, subscription terminations, or service revocations that are outside Nexys's control, except where covered under an active warranty
• Refund requests submitted after the account has been banned or blacklisted for policy violations
• Any situation where the buyer provided false, misleading, or incomplete information during the purchase or support process
• Dissatisfaction with a product that functions as described in the product listing
• Issues arising from the buyer's own internet connection, hardware, or software environment where the product itself is not defective

When submitting a refund request, please provide:

• Order number and purchase date
• Email address used for the purchase
• Detailed description of the issue
• Screenshots or error messages (if applicable)
• Steps taken to resolve the issue
• Product key or license information (if relevant to the issue)

Nexys reserves the right to request additional verification information, including proof of purchase, identity verification, or further evidence of the reported issue, before processing any refund.

In certain circumstances, Nexys may offer store credit as an alternative to a monetary refund. Store credit is issued at Nexys's sole discretion and may be offered in situations where a monetary refund is not applicable but goodwill resolution is warranted.

Store credit has no cash value and cannot be exchanged for money. It is non-transferable, non-refundable, and valid only for purchases made through the Nexys platform. Store credit does not expire unless otherwise specified at the time of issuance. Nexys reserves the right to modify or revoke store credit in the event of account termination due to policy violations.

• All associated accounts will be banned
• Access to purchased products will be revoked
• Future purchases will be prohibited
• No appeals will be considered
• Any outstanding chargebacks may be contested by Nexys using all available transaction records and evidence
• Accounts identified as having initiated fraudulent chargebacks may be reported to our payment processors

We strongly encourage customers to work with our support team first. Most issues can be resolved quickly and amicably through proper communication channels. By making a purchase, you agree to contact Nexys support and allow up to 7 business days for resolution before initiating any payment dispute with your bank or payment provider.

All refund requests must be submitted through our official channels: