Privacy Policy

When you use our services at Nexys.gg, we may collect the following personal information:

• Email address and account credentials
• Discord username and ID (when linking accounts)
• Payment information (processed securely through third-party providers — Nexys does not store full payment card details)
• Purchase history and transaction records
• Communication preferences and support interactions
• Any information you voluntarily provide to us through support tickets, emails, or Discord communications

We automatically collect certain technical information when you visit our website:

• IP address and general location information
• Browser type, version, and operating system
• Device information and screen resolution
• Website usage patterns and page views
• Cookies and similar tracking technologies
• Referral URLs and navigation paths within our platform

Where applicable under data protection laws such as the GDPR, we process your personal information based on the following legal grounds:

• Contractual Necessity — Processing required to fulfill your purchase and deliver digital products you have ordered
• Legitimate Interests — Processing necessary for fraud prevention, platform security, and improving our services
• Legal Obligation — Processing required to comply with applicable laws, tax requirements, or regulatory obligations
• Consent — Where you have provided explicit consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal

Nexys uses your personal information for the following purposes:

• Processing orders and delivering digital products
• Creating and managing your user account
• Providing customer support and technical assistance
• Preventing fraud and ensuring platform security
• Improving our services and user experience
• Sending important updates about your account or purchases
• Complying with legal obligations and regulations
• Verifying compliance with our Terms of Service and Refund Policy
• Enforcing bans, blacklists, and account restrictions where policy violations have occurred
• Maintaining records for dispute resolution and chargeback defense

We will not use your personal information for any purpose that is incompatible with the purposes described above without first obtaining your consent or having another valid legal basis.

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Payment Processing — With secure payment processors to complete transactions (including PayPal and any processors operating through SellAuth)
• Platform Provider — With SellAuth, which hosts and processes transactions on our behalf as a data processor
• Legal Requirements — When required by law, court order, government request, or to cooperate with law enforcement investigations
• Service Providers — With trusted partners who assist in operating our platform, each bound by confidentiality obligations
• Business Transfers — In connection with mergers, acquisitions, or asset sales, in which case the acquiring party will be bound to respect your information under terms no less protective than this policy
• Safety & Security — To protect the rights, property, or safety of Nexys, our users, or the public
• Chargeback Defense — Transaction details, IP addresses, and order records may be shared with payment processors or financial institutions in connection with chargeback disputes

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure data storage with encrypted databases
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Automatic logout and session management

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards possible. You are responsible for maintaining the confidentiality of your account credentials and delivery information. Nexys is not liable for unauthorized access resulting from your failure to keep your credentials secure.

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies — Required for basic website functionality and security
• Preference Cookies — Remember your settings and preferences
• Analytics Cookies — Help us understand website usage and improve our services
• Marketing Cookies — Used to provide relevant content and advertisements

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. Where required by law, we will obtain your consent before placing non-essential cookies on your device. By continuing to use our website after being presented with our cookie notice, you consent to the use of cookies as described in this policy.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. Account information is typically retained for the duration of your account plus 3 years after deletion for legal and business purposes. Transaction records may be kept longer as required by law or for fraud prevention and chargeback defense purposes.

Records relating to banned or blacklisted accounts are retained indefinitely to prevent circumvention of platform restrictions. Support communications and ticket records are retained for a minimum of 2 years from the date of the interaction.

When personal information is no longer required, it will be securely deleted or anonymized in accordance with our internal data management procedures.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Deletion — Request deletion of your personal information, subject to legal requirements and our legitimate business needs (e.g., fraud prevention records)
• Portability — Request transfer of your data to another service provider in a structured, machine-readable format
• Objection — Object to processing based on legitimate interests
• Restriction — Request restriction of processing in certain circumstances
• Opt-out — Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at contact@fadestore.net or through our Discord server. We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request. Please note that some rights may be limited where we have a legitimate legal basis to retain or process your information.

If you are located in the European Economic Area (EEA) and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.

Our platform integrates with and relies on third-party services that may process your personal data on our behalf or independently. These include:

• SellAuth — Our e-commerce platform provider that handles order processing and delivery
• Discord — Used for account linking, customer support, and community management
• PayPal and other payment processors — Handle payment transactions securely
• Analytics providers — Help us understand how our platform is used

Each of these third-party services operates under its own privacy policy and terms. We encourage you to review their policies. Nexys is not responsible for the privacy practices of these third-party services beyond the data processing agreements we have in place with them.

Our services are not intended for, and are not directed at, children under 18 years of age. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, you are not permitted to use our services.

If we become aware that we have inadvertently collected personal information from a person under 18, we will take immediate steps to delete such information from our records. If you believe we may have collected information from a minor, please contact us immediately at contact@fadestore.net.

Your information may be transferred to and processed in countries other than your own, including countries that may not have the same data protection laws as your jurisdiction. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to protect your information during international transfers.

By using our services, you consent to the transfer of your information to other countries as described in this policy.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users without undue delay and, where required by applicable law, notify the relevant supervisory authority within 72 hours of becoming aware of the breach.

Notifications will be sent to the email address associated with your account and/or posted prominently on our website at Nexys.gg. The notification will include the nature of the breach, the categories of data affected, likely consequences, and the measures we have taken or propose to take to address the breach.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website at Nexys.gg and updating the "Last reviewed" date. For significant changes, we may also attempt to notify registered users by email where practical. Your continued use of our services after such changes constitutes acceptance of the updated policy. We recommend reviewing this policy periodically.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us through any of the following channels: